IMPORTANT INFORMATION FOR RAIL AGENTS "REFUNDS HAVE NOT BEEN RECEIVED FOR TRAINS WHICH GOT CANCELLED ON 4RTH, 5TH, 6TH,8TH AND 10TH AUGUST FROM IRCTC SO EVERY AGENT NEEDS TO MAIL TO IRCTC ON etickets@irctc.co.in , care@irctc.co.in FROM YOUR REGISTERED MAIL ID WHICH COMES ON PRINT FOR REFUNDS."